Help
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- How can I Track My Order?
- What are your Shipping Costs & Delivery Schedule?
- Do you ship internationally?
- How do I Return or Exchange an item?
- How do I Find a Brand or Product on your site?
- How to change my password? And am I able to change my login E-mail address?
- What do I do if I can not remember My Password?
- Can I ship to another address?
- How do I rate and review a product?
- Can I sell something on your website?
- You still didn't answer my question. Where can I find more help?
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How can I Track My Order?
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- Step 1 : Please login to your account
- Step 2: Click "Orders"
- Step 3: Get your order Id and track it
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What are your Shipping Costs & Delivery Schedule?
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You can choose one of delivery option in this Schedule.
Business Days: Monday - Friday, excluding federal holidays within the Hong Kong
Processing Time: Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday are usually processed by the end of Tuesday and Sunday are usually processed by end of day Wednesday. All expedited priority orders must be placed by 12 noon Eastern Standard Time (EST) to be processed on the same business day. If placed after this, your order will be processed the following business day.
Big Bulk Shipping: If you estimate your order more than 10KG, please contact us to get more discount and choose best way to ship your orders. Go to Delivery Information and learn more. - Return to Top
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Do you ship internationally?
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We ship to most place in the earth, The following countries cannot use conventional methods to ship, please contact us before buy to get best transport way.
The countries cannot use conventional methods to ship: The Bahamas, Barbados, Chile, costa rica, Ecuador, Bolivia, Dominican federal, Trinidad and Tobago, Dominican republic, el Salvador, Haiti, grenada, Guatemala, Honduras, Jamaica, Paraguay, Uruguay, venezuela, Guyana, Taiwan,Brunei, noumea, new caledonia, Papua New Guinea,The Dutch, Fiji, Vanuatu, Gibraltar, Myanmar, Botswana, Congo (golden), Congo (cloth), eritrea, Mali, yemen, guinea Bissau, Nicaragua, maldives, Saudi Arabia, Liberia, Algeria, Lebanon, Gambia, lesotho, Libya, Malawi, Mauritania, Mauritius, namibia, seychelles, South Africa, Sudan, Zambia, surinam, Togo, Zimbabwe, cape Verde, Swaziland, Tonga, Albania, Bulgaria, Armenia, azerbaijan, Georgia, Lithuania, Macedonia, Yugoslavia, Slovakia, Slovenia, tajikistan, kyrgyzstan, watts, uzbekistan and turkmenistan, moldova, north Korea, GUAM, SAIPAN, AMERICANSAMOA, SAMOA, ANDORRA, SOLOMON ISLANDS, TAHITI, CANARY ISLANDS, CIIANNEL ISLANDS, MONTSERRAT, SAO TOME AND PRINCIPE, ANGUILLA, ANTIGUA ANDBARBUDA, ARUBA, BERMUDA, GUADE LOUPE, MARTINIQUE, PUERTORICO, COMOROS ISLANDS, COOK ISLANDS, FRENCII GUIANA, MARSIIALL ISLANDS, MAYOTTE, NAURU, REUNION, VIRGIN SLANDS,BRITISH, VIRGIN ISLANDSUS, CUIACAO, TURKS AND CAICOS ISLANDS, ST.BARTHELEMY, ST.EUSTATIUS, ST.KITTS, ST.LUCIA, ST.MAARTEN, ST.VINCENT, KITIBAT
Iceland cannot use EMS, but standard airmail and register airmail is available - Return to Top
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How do I Return or Exchange an item?
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If you are not completely satisfied with a Voguemagic.com purchase or gift for any reason, please return it for a full refund. You just need pay Return shipping and handling fees .We regret that we are unable to refund your original shipping charges unless the return was a result of our error. Learn more about our Returns Policy.
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How do I Find a Brand or Product on your site?
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Voguemagic.com offers thousands of products and hundreds of brands. Finding the right product to fit your needs can be challenging. Let us assist you in finding exactly what you're looking for - whether it's your signature scent, an exquisite evening eyeshadow, or that perfect everyday lipstick, Voguemagic.com has what you are looking for.
Search for Products
Know exactly what you want? Or perhaps you're just searching for a matte lipstick? Use our comprehensive Search box located in the top of our site to find the exact product you need or browse through the results that fit your criteria. You can enter a product number or even a partial description of the product. You can be as broad as "red lipstick" or as specific as "dry skin moisturizer." And you always can search your favorite by "Search by brand", click the Capital letters of the brand in the Capital letters box, you will find the brand fast. - Return to Top
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How to change my password? And am I able to change my login E-mail address?
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Yes. You can change both password and login E-mail address by clicking on Password and E-mail Address within your account. Please note that all your email subscriptions and order confirmations will be sent you your new email address.
Changing Your Profile
To change your account information click on My Account and sign in. My Account is located at the top of every Voguemagic.com web page. Besides password and login email address, you can change your ship-to addresses, billing information and other profiles. - Return to Top
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What do I do if I can not remember My Password?
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For security reasons, Voguemagic.com requires a password for signing in to your account. If you have forgotten your password, there are 2 ways to reset it:
1). If you still remember your login e-mail address, just click the sign of “Forgot your password” and go to your email to receive a new login key and a link to sign in Voguemagic.com and reset your password.
2). If you do not remember your login e-mail address, you can contact our Customer Service to reset your password. - Return to Top
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Can I ship to another address?
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Yes, you can leave another address you want ship in the checkout page, Modify the shipping address.
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How do I rate and review a product?
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Sign in Voguemagic.com and write a review inside the product Review tab.
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Can I sell something on your website?
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You can not sell anything on Voguemagic.com, but if you have some good products which are suitable to sell on Voguemagic.com, please contact us. You can become a supplier of Voguemagic.com and get more profit from us. We have a professional team to make pictures and nice item description, it makes your good items sell good on Voguemagic.com. All pictures and item description are copyright by Voguemagic.com, contact us before you copy it.
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You still didn't answer my question. Where can I find more help?
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Find our Help link at the top of every page which will take you to our extensive Customer Service area. Or you can use our live help on the top of every page to contact us.
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